BOH4M – Unit 3 – Lesson 5: Conflict and Stress

Overview

Duration

100 minutes

Lesson Objective

  • To learn about how to manage conflict and stress in the workplace

Lesson Outcomes

  • Evaluate the different types of conflict management styles
  • Describe the factors that contribute to stress and conflict in the work place
  • Evaluate the impact of personal and work related stress on job performance
  • Identify stress reduction techniques that employees can use

The Lesson

Sequence

  1. Starter: When I get into a conflict I usually react by… When I see conflict I usually… | Class discussion.
  2. Conflict Scenario’s | What would you do?
  3. Conflict Management Styles | Teacher led note taking and discussion
  4. Task 1 | Conflict Situations | Decision Making Exercise
  5. Stress and Stressors | Teacher led note taking and discussion
  6. Sources of Stress | Teacher led note taking and discussion
  7. Type A and Type B Personalities | Teacher led note taking and discussion
  8. Personality and Stress | Class Discussion
  9. Task 2 | Consequences of Stress | Video
  10. Consequences of Stress | Teacher led note taking and discussion
  11. Stress Reduction Techniques | Teacher led note taking and discussion
  12. Review: Stress Reduction Techniques in the workplace

Assignment 3.3 | Conflict Management Styles

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