BOH4M – Unit 3 – Lesson 5: Conflict and Stress

Overview

Duration

100 minutes

Lesson Objective

• To learn about how to manage conflict and stress in the workplace

Lesson Outcomes

• Evaluate the different types of conflict management styles
• Describe the factors that contribute to stress and conflict in the work place
• Evaluate the impact of personal and work related stress on job performance
• Identify stress reduction techniques that employees can use

The Lesson

Sequence

1. Starter: When I get into a conflict I usually react by… When I see conflict I usually… | Class discussion.
2. Conflict Scenario’s | What would you do?
3. Conflict Management Styles | Teacher led note taking and discussion
4. Task 1 | Conflict Situations | Decision Making Exercise
5. Stress and Stressors | Teacher led note taking and discussion
6. Sources of Stress | Teacher led note taking and discussion
7. Type A and Type B Personalities | Teacher led note taking and discussion
8. Personality and Stress | Class Discussion
9. Task 2 | Consequences of Stress | Video
10. Consequences of Stress | Teacher led note taking and discussion
11. Stress Reduction Techniques | Teacher led note taking and discussion
12. Review: Stress Reduction Techniques in the workplace

Assignment 3.3 | Conflict Management Styles

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