BOH4M – Unit 3 – Lesson 2: Communication Barriers

Overview

Duration

100 minutes

Lesson Objective

• To learn about communication barriers in the workplace

Lesson Outcomes

• Explain obstacles/barriers to effective communication
• Suggest ways to overcome these barriers
• Describe some techniques used to improve communication skills (active listening, constructive feedback, technology)
• Explain the communication process.

The Lesson

Sequence

1. Starter: Telephone Game
2. What are barriers to communication? | Class discussion
3. What are barriers to communication? | Teacher led note taking and discussion
4. How can we overcome these barriers? | Class discussion
5. How can we overcome these barriers?| Teacher led note taking and discussion
6. Task 1 | Can YOU follow directions?
7. Steps to improve communication | Teacher led note taking and discussion
8. Task 2 | Active Listening Video
9. Task 3| Proxemics and Space Design | Article analysis
10. Efficient vs. Effective Communication | Teacher led note taking and discussion
11. Review: Kellogg’s Communication Plan | Business Case Study

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